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I just want to pass on my thanks to Wine Works for your team’s response and action in resolving our problem. They resisted the urge to play the blame game because, either the cap was faulty, the bottle was faulty or the application  was faulty, or a combination of these factors.

At the end of the day Lake Chalice had a problem  product and we just needed it fixed before worrying about whom to blame.

I just wanted you to be aware of the problem  and how professionally and well I believe it was fixed.

Phil Binnie, General Manager, Lake Chalice Wines

To all involved at Wineworks I wish to say how much I appreciate the effort and willingness I received during this bottling run of 4 separate wines. I may at times request difficult operations and additional analysis or deviation of procedures on relatively small volumes that are never met with a cannot do attitude, rather how can we make it work. At the completion of this bottling run I felt everything had run like clockwork. Apart from me (with no hair) requiring a hair net as part of your internal BRC audit check. Keep up the great work. Good luck with this week’s BRC audits.

Dave McKee, Black Barn Vineyards