This week we had an un-announced audit from BRC, which is exactly what it sounds: They turn up, and tell you that without any preparation they are here to rip apart your systems. What normally happens then, is they resuscitate our Quality team, and get down to a week’s work.
The end result of this is that we were awarded an AA+, which is the highest that can be awarded in the BRC system, ie unannounced and with less than 3 minor non-conformances.